Raise Your Trust Score and Get Verified
Understand what moves your Trust Score, how to get the Verified badge, and why both matter when buyers are shortlisting suppliers.
What you'll learn
- Know the five actions that move your Trust Score up and keep it there
- Complete Legal verification and understand what the two-year Verified badge means
- Understand how buyer ratings contribute to your score
- See the moment Trust Score becomes a filter in the buyer's shortlisting
Buyers on VEXORS evaluate suppliers using two signals before reading a single line of a bid: your Trust Score and whether you are Verified. A buyer choosing between a supplier with a complete, verified profile and one with a half-filled profile will look more carefully at the first one, even if both bids are equally priced. Trust Score is how the platform tells that story on your behalf.
Why this matters
Many buyers filter their shortlists to Verified suppliers only, or sort by Trust Score before opening any bids. That means a low score or an absent Verified badge removes you from consideration before the buyer has read a word you wrote. Investing in your profile is not cosmetic, it is the prerequisite for being evaluated on merit.
On the free Explore plan, buyers see counterparty Trust Scores only partially. Full score and badge visibility comes with Grow and Scale.
What the Trust Score reflects
Your Trust Score is built from four weighted components, then adjusted by a maturity ceiling, a dormancy multiplier, and complaint penalties. Each is within your control.
| Component | What it measures | How to improve it |
|---|---|---|
| Profile & verification (max 15) | Whether you are verified (+9), have a logo (+2), have a description of at least 50 words (+2), and have at least one UNSPSC category set (+2). Location and other contact details are not scored inputs. | Complete Legal verification under Settings. Add a logo. Write a real description. Add at least one specific category. |
| Platform activity (max 15) | Bidding volume and recency: submitting at least one bid, submitting five or more, and submitting at least one bid in the last 30 days. | Bid regularly rather than in bursts, and stay active every month. |
| Track record (max 40) | Contracts completed, and whether you avoided upheld disputes over the past six months. | Deliver on every contract you win. Resolve any dispute before it is upheld against you. |
| Peer reviews (max 30) | The process and performance ratings buyers leave after completed contracts. | Do good work and ask buyers to rate. Every completed contract is a rating opportunity. |
There is no separate "responsiveness" score component, how fast you answer invitations or Chat messages is not itself a scored input. It still matters for winning business (see below), just not as a direct multiplier on your Trust Score number.
For the full breakdown of the scoring formula, see Understanding your Trust Score.
Getting Verified
Getting Verified is the single highest-impact action most suppliers can take. The Verified Business badge signals to buyers that you are a real, accountable company, not an anonymous listing. There is no separate verification wizard, it happens by completing your legal company details, which a compliance reviewer then checks.
Complete the Legal tab in Settings
Go to Settings, open the Company section, and switch to the Legal tab. Fill in your trade license number and expiry, and upload the trade license document. Tax registration fields sit alongside it, the expiry there is optional. There is no "Start verification" button, this is the same form a compliance reviewer checks.
Compliance reviews your details, then the badge appears
Once your legal details are saved, review happens on the platform's side, there is no separate submission step. You do not control the timing.
When compliance confirms your trade license and tax registration, an emerald Verified Business pill appears on your company profile in Settings and, everywhere your Trust Score is shown, next to your company name. This is distinct from simply having filled every legal field, "Complete" on the form is a self-entered state; the Verified Business pill only appears once compliance has actually confirmed it. Verification is valid for two years, and expires automatically if it is not renewed.
Check your score after you are verified
After the Verified Business pill appears, go to your dashboard and check your Trust Score. Verification typically produces a visible improvement, it is worth up to 9 of the 15 points in the profile & verification component.
If your score does not move as much as expected, the next step is usually completing the remaining profile inputs: a logo, a description of at least 50 words, and at least one UNSPSC category, each worth a further 2 points.
Building your score through bidding activity
Your Trust Score is not just a one-time setup. The platform activity component reflects how much and how recently you bid, not how fast you personally reply to any one message: submitting at least one bid earns points, submitting five or more adds further points, and having submitted at least one bid in the last 30 days adds points on top of that. In practice this rewards bidding regularly rather than in occasional bursts.
Bid on requests that fit you, consistently. A steady bidding cadence, month over month, keeps the recency points in place and builds toward the five-bid threshold.
Reply to Chat messages and confirm or decline invitations promptly anyway. These are not themselves scored inputs, but ignoring an invitation or leaving a buyer's message unanswered is a real, separate cost, it is how buyers judge whether to invite you again and how they rate the process stage of a contract you do win. Declining an invitation never affects your Trust Score, and it keeps the buyer's invitation tab accurate.
Delivering on contracts you win
Your delivery track record on the platform is one of the most durable inputs to your Trust Score. It reflects what buyers experienced when working with you, not what you promised in a bid.
A single delivery problem handled well
You win a contract and encounter a supply delay midway through. You message the buyer immediately through Chat to explain the situation, propose a revised delivery date, and deliver on the revised commitment. The buyer rates your process as strong because of how you communicated, even though the delivery was late. Your Trust Score remains healthy because the rating reflects the full engagement, not just the timing.
What matters is not perfection but accountability. Buyers who feel that a supplier communicated honestly and resolved problems fairly tend to give strong ratings even when things did not go entirely as planned.
Three mechanics that move your score without a change in behavior
Beyond the four scored components, three adjustments apply after the raw score is summed, worth knowing so a change in your number does not surprise you:
- A maturity ceiling caps how high a young account can score. The ceiling rises in steps, from 0 up through 40, 55, 65, 75, and finally 100, as you accumulate completed deals, ratings, and distinct counterparties you have worked with. A brand-new account cannot reach a high score no matter how complete its profile is, the ceiling has to rise first through real activity.
- A dormancy multiplier reduces your score if you go quiet. There is a six-month grace period with no reduction. After that, your score is multiplied by 0.85 between six and twelve months of inactivity, by 0.70 between twelve and twenty-four months, and by 0.50 beyond twenty-four months. Staying active resets this.
- Upheld complaints carry a direct penalty. One upheld complaint in a six-month window subtracts 10 points; two or more in that window subtract 20. This is separate from, and on top of, the ratings you receive.
Earning strong buyer ratings
After each completed contract, the buyer can rate your company on two stages: the process (how you engaged during sourcing) and the performance (how you delivered after the award). Both stages feed into your Trust Score.
You cannot control what a buyer rates, but you can control the inputs to that rating:
- Deliver what you committed to in your bid, at the price and timeline you committed to.
- Communicate proactively about any change before the buyer has to chase you.
- Be professional and responsive in every Chat exchange.
- Ask the buyer to complete the rating after the delivery is done. Some buyers forget, and a polite reminder through Chat is entirely appropriate.
After awarding a contract and receiving the delivery, the buyer is prompted to rate the supplier on two stages. They see a timeline showing which stages are due and when. A buyer who has a good delivery experience almost always completes both stages. A buyer who had to chase the supplier for updates often rates the process stage lower even when the final delivery was acceptable.
What good looks like
- Complete Legal verification before you submit your first bid. The Verified Business pill appears next to your company name everywhere your Trust Score shows. Buyers notice its absence.
- Add at least one specific category, not a broad one. "Manufacturing" is too broad. "Structural steel fabrication" tells both the scoring system and searching buyers exactly what you do.
- Upload a company logo and write a real description. A profile without a logo or a substantive description reads as incomplete regardless of how good your bids are.
- Rate every buyer you work with. Ratings are bidirectional. A supplier who consistently rates buyers tends to receive more ratings back, building a richer trust profile over time.
- Never leave an invitation unanswered. Confirm or decline. It will not move your Trust Score directly, but an unanswered invitation is a missed opportunity to be invited again and it colors how buyers rate you afterward.
Next steps
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