File a complaint or dispute
How to raise a complaint about a company you dealt with on VEXORS, choose the right complaint type, and follow it from open to resolved.
What you'll learn
- Know when and how to file a complaint about a counterparty
- Choose the complaint type that fits what happened
- Follow your complaint through every status to resolution
Most business relationships on VEXORS run smoothly, but not all of them. A supplier delivers something that does not match what was agreed, a buyer disputes an invoice, or a counterparty simply stops communicating. When a rating is not enough and the issue needs to be looked at properly, you file a complaint. It creates a formal, tracked record that VEXORS reviews, separate from the public rating you leave.
A complaint is not the same as a low rating. A rating is your public opinion of how a deal went. A complaint is a private report that something went wrong enough to need investigation, and it can affect the other company's standing on the network if it is upheld.
Why this matters
A trust network only works if bad conduct has consequences. Complaints are how that accountability is enforced. They are reviewed before they affect anyone, so a single frustrated message cannot damage a company unfairly, but a genuine, upheld complaint does carry weight. Filing one when it is warranted protects you and everyone who deals with that company after you.
When to file a complaint
File a complaint when something went materially wrong with a company you transacted with on VEXORS and you want it formally reviewed. If the issue is minor or simply a matter of preference, a rating is the better tool. Reserve complaints for situations that genuinely need investigation.
There is no standalone Complaints item in the sidebar. Reach your complaints from Settings then Support: the File a business complaint card there doubles as your entry point. While you have a complaint that is open or under investigation, its button reads View my complaints instead of File a complaint, and takes you to your complaint list, which shows every complaint you have filed with its type, status, and the date you submitted it.
Choosing the complaint type
When you file, you pick the type that best describes what happened. The type tells the reviewer what kind of issue they are looking at and keeps your report focused.
| Type | Use it when |
|---|---|
| Fraud | The other company acted dishonestly or deceptively, for example misrepresenting who they are or what they delivered. |
| Quality Issue | Products or services did not meet the agreed specifications or standard. |
| Delivery Issue | Late delivery, non-delivery, or damaged goods. |
| Communication | Inappropriate, abusive, or unprofessional communication from the counterparty. |
| Billing Dispute | Incorrect billing, overcharging, or a payment dispute. |
| Terms Violation | A violation of platform terms of service, not a dispute over the commercial terms of a deal. |
| Other | The issue is genuine but does not fit any category above. Describe it clearly in your own words. |
Filing the complaint
Open Settings then Support, select File a complaint, choose the company, pick the type, and describe what happened. Your description needs at least 20 characters. Write it as you would for someone who was not there: what was agreed, what actually happened, and when. A clear, factual account is reviewed faster than a vague one.
There is also an optional Request Reference field. If the complaint relates to a specific request, pasting its request ID (a UUID) here speeds up review; if you do not have one, leave it blank.
Reference specifics. Mention the request ID, the bid, or the agreed dates the complaint relates to. Concrete details give the reviewer what they need to reach a fair decision quickly.
How a complaint moves through its statuses
Once submitted, your complaint moves through a clear set of statuses. You can see the current status on your complaint list at any time.
| Status | What it means |
|---|---|
| Open | Your complaint has been received and is queued for review. No decision has been made yet. |
| Investigating | VEXORS is actively reviewing the complaint and the details around it. If a complaint is raised to a senior reviewer for a closer look, it still shows as Investigating on your list; escalation is an internal review step, not a decision either way. |
| Upheld | The review is complete and the complaint was upheld. This is the only outcome that can affect the other company's Trust Score, and only for a limited window. |
| Rejected | The review is complete and the complaint was not upheld. It does not affect the other company. |
| Resolved | The complaint was closed as resolved (for example, the parties settled the issue directly). |
| Dismissed | The complaint was closed without a finding against the other company. |
Why this matters
Only an upheld complaint can affect the other company, and only for a limited window. A complaint that is Open or Investigating does not count against anyone, because nothing has been decided yet. This is what keeps the system fair: an accusation alone changes nothing, only a reviewed and upheld outcome does.
What comes next
A complaint is the right tool when something needs formal review. For everyday feedback on how a deal went, leave a rating instead, which is public and shapes how others see that company. If you are not sure a complaint is the right step, or you need help with something the form does not cover, reach out through support.
Next steps
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