For suppliers· Guide 9 of 10

Send a service offer to a buyer

Reach out to a buyer first. Pick the catalog items and services you can supply, set quantities and an expiry, add a note, and send. Then see how the buyer reviews it and can turn it into a request.

What you'll learn

Send a proactive offer to a buyer from a profile or your customers list
Attach the right catalog items with quantities and a clear message
Understand how the buyer reviews, responds to, and converts your offer
Know what each offer status means and when to follow up

~6 min

Most supplier outreach is a cold email into a void. You found a buyer who probably needs what you sell, you write a paragraph about your company, and you hope it lands in front of the right person before it is deleted. There is no structure, no record, and no easy way for the buyer to act on it even if they are interested.

A service offer on VEXORS turns that into a concrete, actionable proposal. Instead of describing what you do in prose, you attach the actual items and services from your catalog, set the quantities you are proposing, and send it straight to the buyer's company. They receive a structured offer they can review at a glance, respond to in one click, and, if they are interested, convert into a real request without retyping anything.

Why this matters

Waiting for buyers to find you means competing only for the requests they already publish. A service offer lets you create the opportunity yourself: you put a specific, priced proposal in front of a buyer who may not even have started sourcing yet. Because it is attached to your catalog and your Trust Score, the buyer sees exactly what you can supply and how reliable you are, not just a name in an inbox.

Where you can send an offer from

There are two natural starting points:

A buyer's company profile in Discover, when you have found a buyer you want to approach.
Your My Customers page, when you want to offer something new to a buyer you already have a relationship with.

Either way the offer builder works the same. The buyer is identified by their company name throughout, never by email.

Service offer

Before you start

Have catalog items ready. The offer builder draws from your Catalog, so the items and services you want to propose should already be listed there. If your catalog is empty, you will be prompted to add an item first.
Know roughly what you are proposing and in what quantity. You can refine it in the builder, but a clear idea speeds things up.
Decide what you want to say. A short, specific note lands far better than a generic pitch.

Building and sending an offer

Open the offer builder for a buyer
From a buyer's profile or your customers list, select Send service offer. The builder opens with a context card naming the buyer you are offering to, so you always know who will receive it.
Pick the items and services to include
Search your catalog and tick the items you want to propose. Each item shows whether it is a good or a service, along with its price where you have set one. When you select an item, a quantity field appears so you can say how many units you are offering.
Add as many items as the offer needs. The buyer sees them as a structured list with quantities, unit prices, and a running total, which is far easier for them to evaluate than a wall of text.
Add a message and send
Write a short message explaining why your offer is a good fit. Keep it specific: reference the buyer's category or a recent project if you know it. The message is optional but it is what makes an offer feel personal rather than mass-sent.
When you are ready, send the offer. It goes straight to the buyer and a private message thread opens between your companies, so any follow-up conversation has a home from the start.

Setting an expiry

A service offer can carry an expiry so it does not sit open indefinitely. As the date approaches, the buyer sees a clear countdown on the offer, normal while there is plenty of time, then a softer warning as the window narrows, then an urgent flag in the final stretch. An expiry creates a gentle nudge for the buyer to act, and it keeps your list of sent offers honest so you are not tracking stale proposals.

Set an expiry that gives the buyer enough time to consult their team but is short enough to prompt a decision. A realistic window signals that the pricing is current and the capacity is real.

What good looks like

A strong offer is specific and easy to say yes to. The items match what the buyer actually needs, the quantities are realistic, the prices are current, and the note connects your proposal to their situation in a sentence or two. The buyer should be able to look at it once and understand exactly what you are offering and why it is worth a reply.

How the buyer receives and acts on your offer

What the buyer sees

Your offer arrives on the buyer's Service Offers page, where it is filed under one of these statuses:

New, the offer has just arrived and the buyer has not responded yet.
Interested, the buyer has signalled they want to take it further.
Declined, the buyer has passed on it for now. They can reverse that decision later if circumstances change.
Converted, the buyer has turned your offer into a request, which is the strongest possible outcome.

Each offer card shows your company name, your Trust Score, the items with quantities and totals, your message, and how long until the offer expires. The buyer sees your identity by company, never your email.

When a buyer marks your offer as Interested, they can convert it into a request with one action. Your proposed items become the starting line items of that request, so the buyer moves from your offer to a structured sourcing process without rebuilding anything, and you are already in the conversation.

How this connects to the rest of your journey

A converted offer becomes a request you can bid on with a head start, you proposed it. Every offer you send, and how the buyer responded, is tracked in the Sent Offers tab of your My Customers page, so you can follow up on the ones that went quiet and resend ones that expired.

Making your offers land

Lead with relevance, not your company history. Buyers respond to offers that clearly fit their need, not to generic capability statements.
Attach real catalog items, priced. A concrete, priced proposal is far easier to act on than an open-ended "we can help with anything".
Use the message to make it personal. One specific sentence about the buyer beats three about you.
Set a sensible expiry. It nudges a decision and keeps your sent offers list clean.
Follow up on quiet offers. An offer that has been viewed but not answered is a warm lead worth a polite nudge through the message thread.

Next steps

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