Ratings and reviews, both ways
After a contract completes, the buyer and the supplier each rate the other on real dimensions across two stages, and those reviews show on the public company profile.
What you'll learn
- Understand the two rating stages and what each one measures
- Know when rating becomes available and who can rate whom
- See how reviews appear on a public company profile
On most platforms, reviews run one way: the customer rates the seller and the seller stays silent. That is fine for a coffee shop. It is wrong for procurement, where the buyer's conduct matters just as much as the supplier's. A buyer who pays late, communicates poorly, or changes the scope mid-contract is a risk every supplier wants to know about before they bid. So on VEXORS, ratings run both ways. After a contract finishes, the buyer rates the supplier and the supplier rates the buyer, on the things that actually went right or wrong.
These ratings are not a vanity score. They are written by real counterparts about real, completed work, and they show on each company's public profile for the whole network to read. That is what makes a Trust Score on VEXORS mean something.
Why this matters
A one-way review system rewards whoever holds the money and silences the other side. A two-way system holds both parties to the same standard, and that changes behaviour. Buyers pay on time and communicate clearly because their suppliers will rate them. Suppliers deliver on spec because their buyers will rate them. The reviews become an honest, mutual record that the next counterpart can rely on.
Two stages, because work happens in two phases
A rating is not a single star. It is split into two stages that match how a deal actually unfolds, and each stage measures a different thing.
| Stage | What it captures | When you can give it |
|---|---|---|
| Process rating | How the other side behaved during the sourcing itself: communication, responsiveness, fairness, professionalism. | Available once the award is made, you do not have to wait for delivery to rate the process. |
| Performance rating | How the actual work went: delivery, quality, payment, collaboration on changes. | Unlocks once the contract is marked complete. Before that it stays locked. |
The dimensions you actually score
You do not rate "the company" with one number. Each stage asks you to score a handful of specific dimensions on a one-to-five scale, and the dimensions depend on which side you are on. This is what keeps reviews concrete instead of vague.
Process rating covers Bidding-Phase Communication, Bid Responsiveness, Bid Completeness, and Commercial Professionalism.
Performance rating covers Delivery & Timeliness, Quality & Spec Match, Delivery Communication, and Value Adherence. At the performance stage the buyer also answers a clear "would work again" question.
Process rating covers RFQ Clarity, Award Transparency, Evaluation Fairness, and Process-Stage Communication.
Performance rating covers Payment Follow-Through, Collaboration Quality, Delivery-Phase Communication, and Change-Order Handling. The supplier also answers the "would work again" question at this stage.
Every stage lets you add an optional written comment alongside the scores, so you can give context that numbers alone cannot. A short, specific note is far more useful to the next counterpart than a perfect score with no words.
When rating becomes available
Rating is tied to a real, awarded transaction, never to a casual interaction. A few rules keep it honest:
- You can only rate a counterpart you were genuinely in a transaction with. You cannot rate a company you simply browsed, and you cannot rate yourself.
- The process stage opens once the award exists. The performance stage stays locked until the contract is marked complete, the platform tells you exactly why it is locked if you try early.
- Rating happens within a window after completion. Once that window closes, the stage is no longer open, so it is worth rating while the experience is fresh.
- Each stage can be submitted once. After you submit, that stage shows as already rated and your scores are locked in.
Giving a rating
You rate a counterpart from the awarded transaction itself. Open the relevant Request or award, choose to rate the other company, and the rating dialog walks you through it.
Open the rating dialog from the award
From the awarded Request, choose Rate this transaction. The dialog opens with the two stages shown as a selector. The process stage is ready; the performance stage shows as locked until the work is marked complete.
Score each dimension and add a comment
Set a one-to-five score for each dimension shown. On the performance stage, answer the would work again question too, it is required there. Add an optional comment to explain anything the scores do not capture, then submit. You will see a confirmation, and that stage locks.
Come back for the performance rating after completion
Once the contract is marked complete, reopen the dialog and the performance stage unlocks. Score it the same way. You can rate the two stages at different times, the process while the sourcing is fresh, the performance once the work is delivered.
How reviews appear on a public profile
Anyone can open a company's profile in Discover and read its Ratings tab. Here is what they see, and just as importantly, what they do not.
- An overall star average and a star distribution across all completed, rated transactions.
- A split showing how the company was rated as a buyer versus as a supplier, since every company plays both roles.
- Individual review cards, each one grouping the process and performance stages from the same transaction, with the dimension scores, the "would work again" answer, and any written comment.
- The rater's company name, linking to their own public profile, so reviews are accountable rather than anonymous.
Reviews are attributed to the rating company by name, never to an individual person, and never by email. Contact details are never shown to counterparts anywhere on VEXORS. Identity on the network is always the company, which keeps reviews accountable while keeping people's contact information private.
Deciding whether to bid on a new buyer
You are a supplier weighing a Request from a buyer you have not worked with. Open their profile and read the Ratings tab. Suppliers before you have scored them on Payment Follow-Through, Award Transparency, and Evaluation Fairness, and left comments. If the payment scores are strong and other suppliers say they would work with them again, you can commit to a careful bid with confidence. If not, you know to ask sharper questions first.
What good looks like
- Rate both stages, not just one. A process rating with no performance rating leaves the most important half of the story untold.
- Score what actually happened, including the awkward parts. A fair three is more valuable to the network than a reflexive five.
- Add a sentence of context. "Delivered on time but the spec match needed a revision" tells the next counterpart something a star never could.
- Rate promptly after completion, while details are fresh and the rating window is open.
Next steps
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